當別人跟你道謝時，可以這樣說 1. Instead of "You're welcome," say " My pleasure. " 生氣的時候可以這麼說 2. Instead of "I'm angry," say " I'm not pleased with this. " 道別的時候可以這樣說 3. Instead of "Goodbye," say " See you soon. " 需要大家安靜的時候這樣說 4. Instead of "Be quiet," say " Let's lower our voices ." 要前面的人讓你過，可以這樣講 5. Instead of saying "Move aside," say " May I get through? " 正在忙的時候，可以這樣說 6. Instead of "I'm busy," say " Can we talk a bit later? " 表達自己很累的時候，這樣表達更高明 7. Instead of "I'm tired, " say " I could use a little rest. " 催促別人的時候，可以更禮貌 8. Instead of "Hurry up," say " Let's keep moving. " 不用直接承認錯誤，可以更有技巧地這樣說 9. Instead of "I made a mistake," say " That was an oversight on my part ."(是我疏忽了) 要別人等一下，這樣說更好 10. Instead of "Wait a minute," say " Just a moment, please ."
